Shipping and Delivery Policy

Last Updated: November 12, 2023

At Vivid Cosplay, we aim to deliver your cosplay costumes quickly and securely. This Shipping and Delivery Policy outlines how we process, ship, and deliver your orders. We are committed to providing you with the best possible service and ensuring your experience with us is smooth and efficient.

1. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. Please review the information and ensure everything is correct.
  • Processing Time: Orders are typically processed within 1-3 business days. Processing time may vary during peak seasons or for customized items.
  • Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can track your package until it reaches you.

2. Shipping Methods and Costs

We offer a variety of shipping methods to meet your needs, whether you’re ordering domestically or internationally. Shipping costs are calculated at checkout based on the weight of your order and the shipping destination.

  • Domestic Shipping (United States):
    • Standard Shipping: Estimated delivery time of 5-12 business days.
    • Expedited Shipping: Estimated delivery time of 2-9 business days.
    • Priority Shipping: Estimated delivery time of 1-8 business days.
  • International Shipping:
    • We offer international shipping to many countries around the world. International shipping times vary depending on the destination, but typically range from 12-21 business days.
    • Shipping Costs: International shipping costs will be calculated at checkout based on the destination, order weight, and selected shipping method.
    • Customs Duties & Taxes: Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. We recommend checking with your local customs office for further information before placing your order.

3. Shipping Timeframe

While we do our best to ensure prompt delivery, shipping times can be affected by factors beyond our control, such as weather conditions, holidays, and carrier delays. The following are estimated delivery times based on the shipping method selected:

  • Domestic Orders:
    • Standard Shipping: 5-12 business days
    • Expedited Shipping: 2-9 business days
    • Priority Shipping: 1-8 business days
  • International Orders:
    • Estimated delivery time for international orders is between 12-21 business days, depending on the destination country and shipping method.

Please note that these are estimates and may vary based on the shipping carrier’s availability and your location.

4. Shipping Delays

In rare instances, there may be delays in shipping due to circumstances outside of our control, such as carrier delays, weather conditions, or high order volumes during peak seasons. If your order is delayed, we will notify you as soon as possible with updated shipping information. We appreciate your patience and understanding in such cases.

5. Order Tracking

After your order is shipped, you will receive an email with your tracking number. You can use this tracking number to monitor the progress of your delivery. If you have not received tracking information or your tracking status is unclear, please contact our customer service team at [[email protected]].

6. Delivery Issues

  • Missing or Lost Packages: If your package is missing or has been marked as delivered but you have not received it, please check with your local postal service or carrier. If you are unable to resolve the issue, contact our support team at [[email protected]] and we will assist you.
  • Incorrect Shipping Address: Please ensure your shipping address is correct before completing your order. We are not responsible for items delivered to an incorrect address provided by the customer. If you notice an error in your shipping address after placing an order, contact us immediately so we can attempt to update it before shipment.

7. Shipping Restrictions

  • P.O. Boxes: We do not currently ship to P.O. Boxes. Please provide a physical shipping address during checkout.
  • Restricted Countries: Due to shipping restrictions and regulations, we are unable to ship to certain countries. If we do not offer shipping to your location, we will notify you during the checkout process.

8. Contact Us

If you have any questions or need assistance regarding shipping, please contact us at:

Email: [[email protected]]
Phone: [‪(803) 994-9676‬]
Office Address: Vivid Cosplay, 5228 Greene Ln, Las Vegas, NV 89119

Thank you for choosing Vivid Cosplay. We are committed to providing fast, reliable shipping so you can enjoy your cosplay costume as soon as possible!