Payment Policy

Last Updated: November 12, 2023

At Vivid Cosplay, we strive to provide a seamless and secure shopping experience. This Payment Policy explains the payment method we accept, the payment process, and other important information regarding payment for your purchases. By placing an order on our website, you agree to the terms outlined in this policy.

1. Accepted Payment Method

We currently only accept PayPal for payments on our website. PayPal allows you to securely pay for your order using your PayPal balance or linked credit/debit cards.

  • PayPal: You can pay directly through your PayPal account or use your credit/debit card via PayPal without needing a PayPal account.

Please note that we do not accept other payment methods such as credit cards, debit cards, checks, money orders, or cash payments at this time.

2. Payment Security

Your payment security is our top priority. We use industry-standard security measures to ensure your payment information is processed safely. Our website is secured with SSL encryption, which protects your sensitive data during transmission. Additionally, all transactions are processed through PayPal’s secure payment system.

  • PCI Compliance: We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure that your credit card information is handled securely.
  • Encryption: Your personal and payment information is encrypted, and we do not store sensitive credit card details on our servers.

3. Order Payment Process

When you make a purchase on Vivid Cosplay, the following payment process occurs:

  1. Select Products: Add your desired items to your shopping cart and proceed to checkout.
  2. Pay with PayPal: At checkout, select PayPal as your payment method. You will be redirected to PayPal’s secure payment portal.
  3. Log into PayPal: Log into your PayPal account or enter your credit/debit card information if you do not have a PayPal account.
  4. Review and Confirm: Review your order and confirm the payment on PayPal.
  5. Order Confirmation: Once your payment is successfully processed, you will be redirected back to our website, and you will receive an order confirmation email with the details of your purchase. The order is then processed and prepared for shipping.

4. Payment Authorization and Order Confirmation

  • Authorization Holds: When you place an order, we may place an authorization hold on your payment method for the total order amount. This hold ensures that funds are available for your purchase but does not result in an actual charge. The payment will only be processed once the order is shipped.
  • Order Confirmation Email: Once your payment has been successfully processed and your order is confirmed, you will receive an email containing your order details and tracking information (if applicable).

5. Pricing and Currency

  • Pricing: All prices displayed on our website are in USD (U.S. Dollars) unless otherwise indicated. The price of an item is determined at the time of purchase and cannot be adjusted after payment.
  • Taxes and Duties: Depending on your location, applicable sales tax, VAT, or other duties may be added to your order. These charges will be calculated during checkout and clearly displayed before you complete the payment. For international orders, customs duties or import taxes may also apply upon delivery.

6. Payment Issues

If you encounter any issues during the payment process, the following steps can help resolve common problems:

  • Payment Declined: If your payment is declined, please verify that your PayPal account or linked payment method has sufficient funds or credit available. If the issue persists, contact PayPal support for further assistance.
  • Order Not Going Through: If your order is not processing, ensure that your PayPal account or payment details are correct. If you are having trouble, contact PayPal support for assistance.
  • Currency Issues: If you are purchasing from outside the United States, your PayPal account may charge currency conversion fees. Please contact PayPal for more information on exchange rates and any additional fees.

7. Refunds and Cancellations

  • Refunds: If your order is eligible for a refund under our Return and Refund Policy, refunds will be issued to the original PayPal account used for payment. Please note that it may take several business days for the refund to be processed and appear on your account, depending on PayPal’s processing times.
  • Order Cancellation: If you wish to cancel your order, please contact us immediately. We process orders quickly, so cancellations are only possible if the order has not yet been shipped. Once the order is shipped, it cannot be canceled, but you can initiate a return upon receiving the items.

8. Fraud Prevention

We take the security of our customers seriously. As part of our efforts to prevent fraud, we reserve the right to cancel any order if there is suspicion of fraudulent activity or if the payment method cannot be verified. We may contact you for additional verification if necessary.

9. Contact Us

If you have any questions or concerns about our payment process or need assistance with your PayPal payment, please feel free to contact our customer support team:

Email: [[email protected]]
Phone: [‪(803) 994-9676‬]
Office Address: Vivid Cosplay, 5228 Greene Ln, Las Vegas, NV 89119

Thank you for shopping with Vivid Cosplay! We are committed to providing a safe and easy shopping experience with secure payment processing through PayPal, and we look forward to delivering your cosplay costume soon!